Processing personal data
Our objective is to always provide our customers safe, high-quality services and good care. As such, we also take good care of any personal information you may share with us, and the same is required from all of our partners.
We collect personal data from our customers to provide a better customer experience. We use data for selling and marketing our services, customer service, improving customer relationships and customer satisfaction, as well as developing our services.
Our website includes several different contact forms which collect information for a variety of purposes, such as leaving customer feedback, and recruitment. When you submit one of these forms on our website, the information you have provided is forwarded to recruiters and customer service via email. The information shared through these contact forms is not used for any other purpose and is not saved in any database.
There are also contact forms on our website which are used for requesting a quota, signing up for a newsletter, or participating in contests and raffles. We process the information provided through these forms, and personal data shared by you (such as home address and email) will be saved in our marketing database. This data is used for communication, customer service and sending newsletters and other promotional offers via email. A contact form should not be used to share the personal data of a child below the age of 16 years, unless otherwise instructed.
You can always opt out of receiving our direct marketing messages. The instructions for unsubscribing can be found in the contact form itself, or in each newsletter or promotional email.
Personal data is processed using protected and secure systems, and only by specified professionals employed either by us or one of our partners.
Cookies and similar technologies
Opting out of direct marketing
You have the right to refuse direct digital marketing. This can be achieved either by following a link included in all of our marketing messages, or by contacting us directly. After this you will no longer receive newsletters or promotional emails from us.
Right to lodge a complaint
If you consider that the processing of your personal data infringes data privacy laws or any applicable regulations, you have to right to lodge a complaint to a supervisory authority.
Would you like to know more?
Puhelin: 040 410 1057
Business ID: 1945189-9
Address: Pohjoisesplanadi 25-27
Contact details for the data protection officer:
Puhelin: 040 410 1057
Name of register:
Luxbag Oy marketing register
Purpose of personal data processing
Personal data is collected to maintain and develop customer relationships, as well as for sales, communications, and direct and targeted marketing.
Data content of the register
Certain forms of personal data are always required for the appropriate provision of our services.
- Contact information (phone number, email address, home address)
- Company or organisation information (name, business ID, industry, number of employees)
- Additional information (messages or feedback)
- Other identifiers (public IP address)
- Tracking information (tracking for digital marketing)
- Direct marketing restriction
Regular information sources
Information shared by the customer online or at sales events and exhibitions, as well as automatically collected website data used for website analysis and development.
Processing, sharing and storing data
The data is processed both inside and outside the EU and the EEA. The data is only utilised by Luxbag Oy. The data can however be transferred to the authorities based on legislation. The data is stored for the duration of the customer relationship, as well as for a reasonable amount of time thereafter.
Principles of register protection
The data content of the register is stored in secured environments which comply with the Act on the Protection of Privacy in Electronic Communications.
Right to inspect and rectification
Each data subject has the right to inspect and rectify personal information stored in the register. The request for rectification can be sent via email to the data protection officer. The request will be processed as referring to the personal data connected to the requester’s email address if he or she cannot be otherwise identified.
Other rights related to processing personal data
The data subject has the right to prohibit the controller from processing personal data for the purposes of direct advertising, distance selling, other direct marketing, market research, or opinion polls. In matters relating to prohibiting the processing of data, please contact the controller via email.
Cookies can be disabled from browser settings. However, this may have a negative effect on the functionality and user experience of the website, and at times may even prevent website use altogether.
User statistics are collected from the website in order to enable more effective monitoring, developing, and marketing. Google Analytics Demographics is used to collect data regarding target groups and topics, which can be connected to user tracking data, such as age, gender, and interests.
The settings related to this information can be changed on your own Google account. You can disable Google Analytics tracking with a browser add-on (https://tools.qooqle.com/dlpaqe/qaoptout/).
The website also stores identifying information (such as IP address, pages visited, search queries, and error logs) about the user in the log files of the server and the website. Information is also collected regarding the website’s user interface (saves, heat maps, web form data). The purpose for collecting this information is to monitor and develop the website as well as continuous improvement of fault tolerance and information security. When a customer clicks on a partner’s link and is transferred to an external website, Luxbag is not responsible for the content or privacy protection of these websites. Linked websites may send cookies or collect personal data from the user.